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This is a VoIP emergency. Service providers pay attention!

May 2, 2008

I was sad to hear the news about Elijah Luck, a young Calgary toddler, who passed away Tuesday evening after an ambulance was dispatched to the wrong 9-1-1 address by their VoIP provider. The ambulance was sent to the Luck’s previous address in Mississauga, Ontario, several provinces away because Comwave did not have the correct [...]

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CAIP Requests Cease and Desist from CRTC in Bell Canada Net Neutrality Fight

April 4, 2008

Michael Geist, ever the source for relevant and timely news on the net neutrality debate in Canada has a great post this morning discussing the specifics surrounding a Part VII request filed with the CRTC yesterday by the Canadian Association of Internet Providers lawyers. With the ball in the CRTC court, there will be no [...]

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Canadian ISP Throttling Conversation Continues in Parliament

April 3, 2008

Timmins-James Bay MP Charlie Angus brought the issue of net neutrality and the throttling of network access front and center recently when suggested that Industry Minister Jim Prentice’s “Hands off approach to hands on interference is bad news for the development of the Canadian innovation agenda.” [vid]r5UvAKcxTGE[/vid] In the video above, he went on to [...]

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Bit Torrent on Comcast now full throttle; will Bell Canada concede?

March 27, 2008

From the Globe and Mail article, Comcast to stop hampering file-sharing: PHILADELPHIA — Comcast Corp., an Internet service provider under investigation for hampering online file-sharing by its subscribers, announced Thursday an about-face in its stance and said it will treat all types of Internet traffic equally. Since user reports of interference with file-sharing traffic were [...]

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Bell Canada Shapes Up Wholesale ISPs

March 26, 2008

Globe and Mail’s Matt Hartley wrote an article this morning about Bell Canada packet shaping its wholesale ISP’s end customer’s data. Rocky Gaudrault, the chief executive officer of Teksavvy Solutions Inc., a Chatham based ISP with 21,000 DSL subscribers across Ontario appears to be leading the charge against Bell’s decision to throttle his customer’s Internet [...]

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CIRA Announces Results for 2007 Board of Directors Election.

September 21, 2007

The CIRA 2007 Board of Directors election results were released today. I’m convinced based on the numbers issued in the news release, that CIRA’s leadership team failed to implement a resolution process for members having difficulty voting, or its members just don’t give a damn. I’m not sure which is worse.When I took it upon [...]

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2007 CIRA Election Flawed

September 12, 2007

After this week’s election mess, CIRA might wish to consider re-branding itself more accurately: The Canadian Ineffectual Registration Apologists. But apologies are not accepted when it comes to denying member votes. Before you read any further, let me first say that I am a hardcore supporter of membership driven, non-profit organizations. I’m also a fan [...]

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Skype Reminds Users It’s not VoIP for Business

August 17, 2007

Skype took a tough hit yesterday after a software bug took out its 200 million peer to peer users for more than 20 hours. With 220 million subscribers an 9 million users online at any given time, this must have been a wake-up call for hardcore Skype business users that rely on the tool to [...]

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How NOT to Provide Customer Service at Bell Canada

August 16, 2007

This post is also titled: Comment ne pas fournir le service à la clientèle à Bell Canada I work for an Internet Service provider that deals quite often (several times a day) with Bell Canada. For some unexplained reason, we started receiving some of our trouble ticket updates in French, not English. Naturally, as an [...]

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I’m in the Globe and Mail Business Section Today

May 17, 2007

Globe and Mail reporter, Paul Lima, asked if I would speak with him about a piece he was writing about the state of unified messaging. The article was printed in today’s Globe in the business section, titled “Here, There and Everywhere“. It’s an exciting time for me and the team at HIP. The technology we’re [...]

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