PayPal Escape the Mall Challenge (for Charity!)

December 3, 2010

UPDATE: There have been updates since this post was published. See the Related Articles section for more information. === The kind folks at PayPal have challenged me to “Escape the Mall” and do my holiday shopping online this year. I guess their thinking is that once people realize the benefits to shopping online, they’ll wonder [...]

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A Web Company’s Guide to Selling Domain Name Services

November 25, 2010

A lot of forward thinking companies have realized the benefits of offering domain name registrations to their users as part of their service. The more services a customer buys from a company, the ‘stickier’ they become. After having hundreds of conversations with web experts over the past several months, the concerns about pricing are almost [...]

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Another Privacy Fail by a Major Canadian Retailer

November 17, 2010

For many of us, privacy and protection of personal data is a really big deal online these days. Well, I’m sad to report that we don’t have it together in the offline world either. Last Friday, I visited a major Canadian retailer and talked with one of their automotive reps about purchasing some winter tires. [...]

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Netflix Canada: Is it worth it?

October 11, 2010

Netflix Canada officially launched September 22 and I’ve spent the last month putting it through its paces on a variety of devices. So… for $7.99 per month, is Netflix worth it?

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A shockingly good customer service experience where you might not have expected it

July 16, 2010

Earlier this week, I received what I would probably say was the best customer service experience I’ve had in a long time. It made me think about how we often fail to recognize those who have gone out of their way to deliver a superior experience for us consumers.

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The Domain Name Funnies from OpenSRS

June 29, 2010

We launched the Domain Name Funnies today at OpenSRS. It was a chance to be creative and connect with our resellers through humour within the industries we serve. The project has been simmering for a while, but other projects always seemed to take over (that’s probably a good thing). This week I finally set aside the [...]

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Is it OK to Delete an Embarrassing Tweet?

June 25, 2010

Is it ok to delete a tweet on Twitter? There’s a tendency on the Internet, and within social media circles in particular, that any published content MUST remain on the Internet forever, regardless of the level of embarrassment, inaccuracy, or whatever. I don’t know where this “transparency or die” kind of attitude came from, but it’s not a rule that can’t be broken.

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How to create your own Twitter background using Photoshop

June 13, 2010

I’ve received a number of compliments on my Twitter background, including a few requests for the Photoshop template I created. So this weekend, I decided to clean it up a bit and offer to all my Twitter-addicted friends and colleagues out there on the Internet. Now, I certainly wouldn’t expect you to create a carbon [...]

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One Year Later: Pros and Cons of Bell Canada’s Fibe IPTV service

June 6, 2010
Bell Canada

It’s been almost a year since I signed up for the Bell Entertainment Service. During that time, I’ve been writing about the service and sharing my experiences with people I know. Given the popularity of my “How Bell’s IPTV Service Works” and subsequent post detailing the Internet speed test performance results one can expect, I thought it would be appropriate to talk about the features I like, what I don’t like and what I’d like to see in upcoming software releases.

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Which kind of LinkedIn user are you?

May 24, 2010

Did you realize there’s a holy war brewing amongst LinkedIn users? During a Twitter exchange last week with Chris Brogan, he touched a nerve that I didn’t even know I had. The LinkedIn nerve that Chris struck prompted a useful discussion about how people connect on LinkedIn and it helped me clarify my own thoughts [...]

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