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Customer Service: You Can’t Argue With a Feeling

April 9, 2011

Over at TechCrunch, Michael Arrington wrote about Flickr’s “hostage taking” of photos business model saying that he would never use them [again] unless they release his photo hostages. You see, if you’re a Flickr Pro user, you can upload as many photos as you want. But if you decide to not renew your Pro subscription, [...]

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Thinking about live chat for your website?

April 3, 2011

I’m always looking for ways to better connect with readers of my blog and last month I installed a two-week trial of a web chat from LiveChat Inc. on my personal blog. This blog post is a follow-up to that experience. You might be wondering what I mean when I talk about live chat on [...]

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APC Battery Backup Packaging and Misleading Run Times?

February 27, 2011

I purchased an APC battery backup unit to keep up with my growing network at home and was disappointed to find the run time estimates on the packaging are not inline with real world performance.

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Protecting My Digital Photos, Movies, and Backups using the QNAP TS-419P+ Turbo NAS.

February 21, 2011

Digital storage in the home is a hot topic and I’d be willing to bet that you already know somebody whose suffered from “digital loss”. Remember just a few short years ago when we took rolls and rolls of film to the store for processing? Now we use our digital cameras to snap hundreds, perhaps [...]

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Creative Commons Celebrates Its 10th Birthday. Why Should You Care?

December 19, 2010

Creative Commons celebrated its 10th birthday last week. The efforts of Creative Commons have made it easy for content creators to license their work under a “some rights reserved” licensing model.

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A Web Company’s Guide to Selling Domain Name Services

November 25, 2010

A lot of forward thinking companies have realized the benefits of offering domain name registrations to their users as part of their service. The more services a customer buys from a company, the ‘stickier’ they become. After having hundreds of conversations with web experts over the past several months, the concerns about pricing are almost [...]

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Another Privacy Fail by a Major Canadian Retailer

November 17, 2010

For many of us, privacy and protection of personal data is a really big deal online these days. Well, I’m sad to report that we don’t have it together in the offline world either. Last Friday, I visited a major Canadian retailer and talked with one of their automotive reps about purchasing some winter tires. [...]

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Bell IPTV Fibe Entertainment Service: the Results are Impressive

October 20, 2009

This is a follow-up to an earlier post regarding how Bell’s new Entertainment Service works. Specifically, this post will discuss the overall bandwidth expectations a subscriber can expect.

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Fibe IPTV television service from Bell – How it works

October 12, 2009

Bell Canada has finally launched their super cool IPTV (Internet Protocol Television) service. As a technology guy, when a new product or service arrives, I feel it is my duty to sign up for it.

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CIRA 2009 elections and an overview of how DNS works

September 27, 2009

Could somebody have made you care about the financial industry a year ago? When the financial crisis struck, do you remember anybody shouting at you about the impending doom beforehand?

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