November 17, 2010For many of us, privacy and protection of personal data is a really big deal online these days. Well, I’m sad to report that we don’t have it together in the offline world either. Last Friday, I visited a major Canadian retailer and talked with one of their automotive reps about purchasing some winter tires. [...]
August 4, 2009Toronto Hydro’s CEO David O’Brien sent 685,000 letters last week, to inform customers that the “name, address, account number and the amount of the last bill of some of [their] customers has come into the possession of a third party not associated with Toronto Hydro.” The letter doesn’t use the word “stolen” or “theft” although [...]