VON

Where’s the Pied Piper when the Telcos Need Him?

May 13, 2007

These photos were sent to me by a friend working for a local Toronto CLEC. During a visit to troubleshoot audio problems with calls passing through their phone switch, the technician found a simple diagnosis to their problem. Their best guess was this little guy was looking for somewhere warm to sleep when his furry [...]

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“Calling Doctor Howard”: Broadcast Paging for Hosted PBX

April 30, 2007

Last week we enabled a new feature of our phone switch called broadcast paging and I’m so happy with its functionality and the problems it will solve for our customers, I felt compelled to share. Broadcast paging is a feature that lets a user dial a phone extension and “broadcast” their message to the speaker [...]

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Hosted PBX: VoIP not “voice over Internet”

November 18, 2006

Yes, there is a difference. During lunch at Jack Astor’s on Friday, my lunch partner told me a CEO friend for a large corporation was unhappy with his VoIP service at home. Although the VoIP provider name wasn’t known, it’s a common story – Poor call quality, dropped calls, jitter, latency. I told him I wasn’t surprised. “Well, [...]

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